Shipping

Shipping Information

At Kristina Poliakova, we aim to make receiving your purchase as delightful and effortless as the dress itself. Here’s everything you need to know about our shipping process:

  • Shipping Locations: We currently ship to destinations worldwide. Whether you’re in New York or London, Dubai or Sydney, we’ll get your chosen pieces to your doorstep.
  • Shipping Costs: We offer complimentary standard shipping on all domestic (U.S.) orders. For international orders, shipping rates are calculated at checkout with reliable carriers, and we offer free international shipping for orders over a certain amount so you can indulge in luxury no matter where you live. (Any applicable duties or taxes for international shipments will be the customer’s responsibility, and we’ll provide guidance to make that process clear and easy.)
  • Processing Time: Once you place your order, our team goes right to work. Each dress is carefully packed and prepared for shipment. Please allow 1-2 business days for us to process and dispatch your order. We’ll email you a confirmation with tracking details as soon as your package is on its way.
  • Delivery Times: We use fast, trusted shipping services. Domestic orders typically arrive within 3-5 business days after dispatch. International delivery times vary by destination, but most orders reach our customers within 7-14 business days. (Keep in mind that occasional customs delays are beyond our control, but we’re here to help if your package is taking longer than expected.)
  • Signature Packaging: Each Kristina Poliakova piece arrives in style. We wrap your dress in soft tissue and nestle it in our signature gift box, tied with a satin ribbon. Not only is our packaging beautiful, it’s also eco-friendly – made from recyclable materials, so you can feel good about every part of your purchase. Unboxing your order should feel like unwrapping a present, because it truly is a gift from us to you.
  • Tracking Your Order: From the moment your package leaves our hands, we’re keeping an eye on it – and we invite you to do the same. Track your shipment using the link provided in your dispatch email. This way, you can watch your dress make its journey and know exactly when to expect its arrival.
  • Need Help? If you have any questions or concerns about shipping, simply contact us. We’re here to ensure your experience is smooth and worry-free. Whether you need to adjust an address last minute or have a question about international delivery, our team is ready to assist.

In short, we want you to relax and look forward to your delivery. We take care of all the details – from careful handling to speedy delivery – so that receiving your Kristina Poliakova package is a joyful experience from start to finish.